Documentation & Support
Everything you need to get set up, integrate, and get help when you need it.
Documentation
Setup guides covering tracking numbers, call forwarding rules, recording, and how billing and wallets work day-to-day.
Request access →API Documentation
Webhook event reference for calls, recordings, and SMS — for connecting your CRM, dialer, or lead system.
View example →Help Center
Answers to common questions about setup, billing, recordings, and account management.
Browse FAQs →Contact
Talk to us directly about your account, a technical question, or getting started.
Email us →Webhook-Driven Integration
Rather than polling, the platform pushes events to your systems as calls happen — inbound call started, call completed, recording ready, and SMS received.
- Signed webhook requests
- Call, recording, and SMS events
- Access-controlled recording playback links
Full endpoint reference available on request — contact us for API credentials.
{
"event": "call.completed",
"call_sid": "CAxxxxxxxxxxxx",
"direction": "inbound",
"duration_seconds": 212,
"contact_id": 4821,
"recording_url": "/recordings/play.php?id=..."
}
Frequently Asked Questions
How do I set up a tracking number?
Once your account is active, tracking numbers are purchased and configured from the Numbers page inside the platform — you can assign each one to a campaign and set who it forwards to in a couple of clicks.
Can I use my existing phone system?
Yes — the platform supports SIP trunk connectivity, so calls can flow between your existing PBX and the platform without replacing your phone hardware.
Are calls actually recorded automatically?
Recording is configured per number and happens automatically once enabled — recordings are access-controlled and only playable by authorized users on that account.
How do I get support?
Email us directly at sale@test11.dataposting.online and we'll get back to you.